Webinar: Customer Satisfaction in Digital Marketplace by Sony PM

***DISCLAIMER: Register [here](https://prdct.school/3X9QkDx) to watch the stream or access the replay***

One of the key skills for PMs is to walk in their customers’ shoes. It’s really important to understand the journey and how your product presents itself along the way. Your whole team needs to take this into account: otherwise, you’ll be in serious trouble!

There are plenty of tools and techniques that can get you closer to understanding the customer’s mind. Find out here!

Main Takeaways:

* Digital ecosystem
* Market segmentation
* The importance of metrics

**Meet the Speaker: Carlos Machuca**

Carlos has over six years of Product Management experience. Currently, he is a PM at Sony.

[View Speaker's Full Profile](https://prdct.school/3jDlBBe)

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Check out our curated list of free Product Management resources [here](https://bit.ly/3sToSv8)

[Product School](https://prdct.school/3aPnQKU) is the global leader in Product Management training with a community of over one million product professionals. Our certifications are the most industry-recognized credentials by employers hiring product managers. All of our instructors are senior-level Product Managers working at top Silicon Valley companies including Google, Facebook, Netflix, Airbnb, PayPal, Uber, and Amazon.

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